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Dungeon runners? - queue runner hmailserver

Can anyone explain why this game is crazy. I have a ticket (tail) Why I'm in a queue? What the hell!
Am I on an island, a rookie, when I get to play? It is like runescape then U Got the mainland? If a queue, how long do I have to W8? I am a part of the search and instant messaging on the mainland () if available. Does anyone agree that this game like WoW and Diablo 2 is mixed? Unfortunately, only very confused right and Im so unintall